At metercube, we offer high quality products at affordable prices. In rare cases, a customer may want to exchange or cancel the order, the request for the same shall be guided by METERCUBE EXCHANGE, RETURN & CANCELLATION POLICY as detailed below.
- Exchange requests can be accepted within 7 days of delivery, provided the goods are unused, uninstalled, undamaged and in a saleable condition with original packing, price tags and labels.
- The request will be at the sole discretion of metercube and subject to availability of new item selected.
- The new item selected must be of same or higher value than the original purchase.
- An inspection may be conducted by metercube to ascertain the condition of item prior to approval of exchange request.
- Freight charges for both sides shall be borne by the customer.
- Return request can be accepted only in case where there is a defect/damage found in the product.
- For any external damages to the packed product, please document the same on the delivery acknowledgment at the time of delivery.
- For upholstery/fragile items (sofa, glass, mirrors etc.) please take Open Delivery and verify the same is damage free before accepting the delivery and return immediately if found damaged.
- For other furniture that requires installation, the packing must be opened only by authorized service personnel at the time of installation. If any damage/defect found, the same needs to be documented on the Installation Job Card for processing return and fresh replacement within 30 days.