At metercube, we offer high quality products at affordable prices. In rare cases, a customer may want to exchange or cancel the order,
the request for the same shall be guided by METERCUBE EXCHANGE, RETURN & CANCELLATION POLICY as detailed below.
Exchange requests can be accepted within 7 days of delivery, provided the goods are unused, uninstalled, undamaged and in a saleable condition with original packing, price tags and labels.
The request will be at the sole discretion of metercube and subject to availability of new item selected.
The new item selected must be of same or higher value than the original purchase.
An inspection may be conducted by metercube to ascertain the condition of item prior to approval of exchange request.
Freight charges for both sides shall be borne by the customer.
Return request can be accepted only in case where there is a defect/damage found in the product.
For any external damages to the packed product, please document the same on the delivery acknowledgment at the time of delivery.
For upholstery/fragile items (sofa, glass, mirrors etc.) please take Open Delivery and verify the same is damage free before accepting the delivery and return immediately if found damaged.
For other furniture that requires installation, the packing must be opened only by authorized service personnel at the time of installation. If any damage/defect found, the same needs to be documented on the Installation Job Card for processing return and fresh replacement within 30 days.